Last updated: April 2026

I. GENERAL PROVISIONS

1. The online store available at polka-deli.com (the “Store”) offers ready-to-eat and packaged food products manufactured by reputable Polish companies. These Terms and Conditions apply to all purchases made through the Store.

2. The Store is operated by Polka Deli, located at 2719 East Allegheny Avenue, Philadelphia, PA 19134, USA.

3. These Terms and Conditions form part of the sales agreement concluded between the Store and the customer.

4. The Store’s services may be used by both individual consumers and business entities.

5. Personal data is processed in accordance with the Store’s Privacy Policy and applicable laws.

6. All prices are listed in U.S. dollars (USD). Applicable sales tax is calculated at checkout where required by law. Shipping costs are not included unless stated otherwise.

7. The price applicable to a product is the price displayed at the time the order is placed.

8. The Store reserves the right to modify prices, update its product offer, introduce new products, discontinue products, and run or withdraw promotional campaigns at any time without affecting orders already placed.

9. Product availability, pricing, and descriptions at the time of order placement are binding, subject to correction of obvious errors.

10. Actual product appearance, packaging, and labeling may differ from images displayed due to manufacturer changes.

11. All content on the website is the intellectual property of Polka Deli and may not be reproduced without prior written consent.

12. Promotional offers and discount codes cannot be combined unless expressly stated otherwise.

13. The Store reserves the right to amend these Terms at any time. Updates take effect upon publication.

14. The Store may refuse service or access where necessary, including in cases of fraudulent, unlawful, or abusive activity.

II. ORDERS

1. Orders may be placed 24 hours a day, 7 days a week via the website.

2. By placing an order, the customer confirms that all provided information is accurate and complete.

3. Acceptance of these Terms is required before submitting an order.

4. An order confirmation email is sent after purchase; this does not guarantee acceptance of the order.

5. The Store reserves the right to review, verify, or cancel orders before shipment.

6. Orders are processed after successful payment authorization.

7. Orders are fulfilled subject to product availability.

8. The Store may limit or refuse orders in cases of suspected fraud or misuse.

III. PAYMENT

1. The Store accepts payment methods available at checkout, including major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.

2. Payment must be successfully authorized before shipment.

3. The customer confirms they are authorized to use the selected payment method.

4. The Store reserves the right to cancel orders in case of payment issues or suspected fraud.

IV. SHIPPING AND DELIVERY

1. The Store currently ships within the United States and, where available, to Canada.

2. Shipping costs are calculated and displayed at checkout.

3. Orders are shipped via trusted third-party carriers.

4. Due to the nature of perishable and temperature-sensitive food products, the Store does not ship to P.O. Box addresses.

5. Customers are responsible for providing accurate and complete shipping information. The Store is not responsible for issues resulting from incorrect or incomplete addresses.

6. Orders are processed and shipped on business days only.

7. Perishable products are shipped on Mondays and Tuesdays only to ensure product quality and prevent weekend transit delays.

8. Orders placed after 12:00 PM (EST) on Monday may be shipped the following week.

9. Delivery times are estimates only and are not guaranteed.

10. The Store is not liable for delays once the shipment has been handed over to the carrier.

V. PRODUCT INFORMATION AND FOOD SAFETY DISCLAIMER

1. The Store acts as a reseller of products manufactured by third parties.

2. Product descriptions, ingredients, and information are provided by manufacturers and may change without notice.

3. Customers must always review the product label, ingredients, allergen information, and instructions before consumption.

4. The Store is not responsible for allergic reactions, sensitivities, or improper use of products.

5. Product information is provided for general informational purposes only and is not medical advice.

VI. RETURNS, REFUNDS, AND ORDER ISSUES

1. Due to the nature of food products, most items are non-returnable.

2. If an order arrives damaged, defective, or incorrect, customers must contact the Store at info@polka-deli.com within a reasonable time and provide photos and order details.

3. If a claim is approved, the Store may offer a replacement, refund, or store credit.

4. The Store reserves the right to deny claims in cases of misuse or insufficient evidence.

VII. LIMITATION OF LIABILITY

1. To the maximum extent permitted by law, the Store shall not be liable for indirect, incidental, or consequential damages.

2. The Store’s total liability shall not exceed the amount paid for the product.

VIII. GOVERNING LAW

1. These Terms are governed by the laws of the Commonwealth of Pennsylvania.

2. Any disputes shall be resolved in courts located in Pennsylvania.

IX. FINAL PROVISIONS

1. If any provision is found invalid, the remaining provisions remain in effect.

2. These Terms constitute the entire agreement between the customer and the Store.