Shipping Policy

When can I expect my order?

Due to the perishable nature of many products, orders will be shipped Monday – Wednesday only, using UPS Three-Day Select service. This ensures that fragile items are received before the weekend and do not spend extra days in a hot warehouse.

With UPS Three-Day Select service, shipments are delivered on or before the end of the third business day (excluding Saturday, Sunday and holidays). Delivery time can vary based on area, but can be as late as 8:00 PM to residences and 5:00 PM to businesses.

Please note that weather delays, particularly in winter, may impact these delivery windows and polka-deli.com is not responsible for delays due to weather conditions or other natural causes beyond our control.

UPS does not deliver, and we do not ship, on the following 6 holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

What is your delivery area?

We ship to the 48 contiguous states in the USA.

Can you ship to my post office box?

We cannot ship to P.O. Boxes. Please make sure you verify that the shipping address is correct and can be delivered to. If you have special instructions, please add them in the comment section when you checkout.

Due to the highly perishable nature of many items, we are unable to ship to APO/FPO addresses.

How much does it cost to ship?

Shipping costs depend on the weight of the package and its destination. You will be able to preview your shipping cost before finalizing payment through the website.

How are perishable items kept cold during the shipping process?

We ship with frozen gel packs to prevent spoilage on items like cheese and meats.

How will I know when my order has shipped?

You will receive a confirmation email when you place your order. We will also notify you when your order has shipped and send you a tracking number for your package.

If you do not receive a confirmation email, please check your junk mail folder and add info@polka-deli.com to your safe senders list.

Does someone have to be present to sign for the package?

No. Since many items shipped by polka-deli.com are perishable, orders are shipped “signature release.” This means that UPS will leave the package at the doorstep, front desk or gate associated with the shipping address without requiring a signature at the time of delivery. If you plan to be away on the day of delivery, please arrange for someone to pick up the package and refrigerate any perishable items as necessary.

Misdeliveries

Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. We are not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered.

Who do I contact if I have an issue with my order?

If you have a problem placing an order or receiving a shipment, please contact us by sending an email to info@polka-deli.com